BYD LiFePO4 24 volt Battery Pack - Freight Shipping - Bulk Rate

Returns
Our policy lasts 30 days. If 30 days have elapsed since your purchase, we can no longer offer a refund or exchange.

In addition only items that are not marked "As Is" are eligible for returns/refunds.

To be eligible for a return (for any reason besides being defective), items must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@batteryclearinghouse.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@batteryclearinghouse.com and send your item to: Battery Clearing House, 2201 S Wilmington St, Suite 100 Raleigh, NC 27603, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

By default all items are shipped standard (no signature required), if you need special shipping service please contact us prior to ordering and we'll try to accommodate your needs.
If signature required shipping service is needed a small extra fee may be required.

 

Return Shipping
To return your product, you should mail your product to: Battery Clearing House,

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item consider using a track-able shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.